We're here to help.

How do I restore my "Remove Ads" purchase on a new device?

Open Dropping Birds, tap Settings from the main menu, scroll to the Purchases section, and tap Restore Purchases. Make sure you're signed into the same Apple ID you used for the original purchase. Apple will sync the entitlement and ads will turn off again.

If restore doesn't work, please email us with your purchase date and Apple receipt, and we'll help sort it out.

How do I request a refund?

All payments are processed by Apple, so refunds also go through Apple. Visit reportaproblem.apple.com, sign in with your Apple ID, find the Dropping Birds purchase, and follow Apple's refund flow. We don't directly handle billing and can't process refunds on Apple's behalf.

What ads should I expect?

Only opt-in rewarded ads — short videos you choose to watch in exchange for a reward (like refilling a power-up charge or continuing a finished run). We never show unskippable interstitial ads during a run. If you'd rather skip the ad system entirely, the one-time Remove Ads in-app purchase turns it off permanently.

How do the difficulty modes differ?

Easy is the classic Suika experience: two birds of the same species merge. Expressions are cosmetic.

Medium requires matching both species and expression — happy with happy, normal with normal, angry with angry. Same-species birds with different expressions will bump and refuse to merge, so you have to keep expression groups spatially sorted in the bowl.

Hard adds expression drift: birds spawn with an expression that decays over time (happy → normal → angry). You have to merge a pair before their expressions drift out of match. The board becomes a live clock.

What do the broom and undo power-ups do?

Broom sweeps the lower-tier birds (chick and blue jay) off the board when the pile gets clogged with unmergeable smalls. It's a panic button for a board that's running out of room.

Undo rewinds your last drop, restoring everything that happened since — including any cascades that drop triggered. Useful when a bird lands somewhere you didn't intend.

Both are capped per run (currently 2 broom, 3 undo). After v1 launches, you'll be able to refill them by watching an opt-in rewarded ad.

The game is crashing or behaving strangely. What do I do?

First, try the usual suspects: make sure iOS and Dropping Birds are both up to date, restart the app, and if needed restart your device. About 80% of weird behavior gets fixed by an update.

If it persists, please email us with:

• Your device model (e.g., iPhone 15 Pro)
• Your iOS version (Settings → General → About → iOS Version)
• The version of Dropping Birds you're on (shown at the bottom of the in-app Settings panel)
• A description of what happened and what you were doing when it happened (the mode you were in, what you'd just dropped, etc.)

I lost my high score / progress!

Dropping Birds stores your best score locally on your device. If you deleted and reinstalled the app, the score may not survive. We're considering optional iCloud sync for high scores in a future update. In the meantime, sorry — and consider it a challenge to beat it again!

I have a feature idea or feedback.

We'd love to hear it. Email us at techartistst@protonmail.com. As a small operation, not every idea will make it into the game, but every email is read and considered.